Hello, and welcome to The Second Draft. My name is Farida Haque, I edited newspaper copy for seven years, and now I teach writing to people who insist they are not writers. Engineers, bankers, civil servants, all of them writing all day. This show is for you. Each episode, one problem, fixed live. Today, the email nobody answers. You know it. You wrote it carefully, you were polite, you sent it on Monday and again on Thursday, and nothing. I have three real examples here from listeners, names removed, and I am going to rewrite each one out loud so you hear exactly why the first version sank. By the end you will have four rules, and the first one is going to feel rude. It is not. You are listening on Witspeak Podcasts.