Welcome back to Three Time Zones Before Lunch, I am Lucía Ferreyra. I want to start with a confession. For most of my first remote year I believed that if the work was getting done, the team was fine. It was not fine. People can be polite in writing for months while quietly deciding they cannot stand each other. My guest today is a customer support lead in Nairobi who noticed exactly that in her team, and persuaded her company to fly nine people to Lisbon for four days. Nothing about that trip was accidental. We talk about why Lisbon, why the agenda had more cooking than presentations, the one conversation they built the whole week around, and how she kept the goodwill alive when everyone went home. You are listening on Witspeak Podcasts.