Kill your darlings

The hardest product decisions are subtractions. Two product leaders on the features they cut, the customers who complained, and why the product got better.

 Kill your darlings

Every product carries features nobody uses and everybody is afraid to remove. Two product leaders on how they built the courage to cut.

- Measuring usage honestly
- Telling the three customers who will miss it
- The surprising retention bump after a removal

Mentioned: the sunset email template that keeps customers.