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The Card Decline That Thought It Knew You

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Inside a fraud score

A declined card is one of the most common encounters people have with a machine learning model, and almost nobody is told why. Sinead walks through her own decline, then sits down with Ruairi Devlin, who spent six years building fraud detection for a European payments firm.

  • The dozens of signals a fraud score weighs in under a second
  • Why a new location plus a new merchant is enough to trip it
  • What happens to your flagged transaction after the text message
  • How to reduce false alarms before a trip
  • The human review queue nobody sees

Next week: the spam filter that reads your email before you do.

Transcript
Welcome back to Autocomplete Lives, I am Sinead Fallon. Two weeks ago I stood at a petrol pump outside Letterkenny with a queue behind me and a card that would not work. Thirty seconds later my bank texted to ask if that was really me. It was. So what did the machine think it saw? Today I am joined by Ruairi Devlin, who spent six years building exactly these fraud models, and he is going to tell me honestly what tipped the balance: a new town, a new merchant, an unusual hour, and a dozen other things I had never considered. We will also cover what you can do before a trip so it happens less, and who actually looks at your transaction once it is flagged. You are listening on Witspeak Podcasts, and this one might save you a queue.
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