The offsite that fixed six months of tension
A support lead in Nairobi describes the team offsite in Lisbon that resolved tensions no video call could, and what they planned, deliberately, to make it work.

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A support lead in Nairobi describes the team offsite in Lisbon that resolved tensions no video call could, and what they planned, deliberately, to make it work.
Lucía and a product manager in Berlin unpick what asynchronous work actually means in practice, which decisions still need a call, and how to write a message that does not need a reply.
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